Common questions about plans, devices, downloads and support
Common questions about plans, devices, downloads and support.
LaoMao Cloud uses CN2 GIA (premium internet) routing, not ordinary CN2 GT or BGP lines. GIA provides dedicated routing that does not share bandwidth with large volumes of ordinary traffic, resulting in lower latency and jitter during peak hours.
Yes. All five plans (B through F) include streaming unlock for all three platforms. The team re-verifies unlock status weekly; if an IP ban occurs, a rotation is completed within 48 hours.
Every plan supports a short-cycle test period before committing to a longer subscription. You can verify the speed meets your expectations before deciding on a long-term plan.
Traffic exits through the US CN2 GIA entry node and is then routed to global destinations. Coverage currently emphasises the US, Hong Kong, Japan and Singapore — suitable for accessing North American and Southeast Asian content.
Yes, multi-device simultaneous use is supported. The specific concurrent device limit depends on your plan. Windows, macOS, iOS, Android, Linux and routers all use the same account configuration.
Visit the Download page and select the version for your operating system. After signing in, the configuration is pre-linked to your account — no manual import needed.
Alipay, WeChat Pay and common international credit cards are accepted. The exact methods available are shown on the subscription page; contact support if you have questions.
First check your local network, then try switching nodes or re-importing the configuration in the client. If the issue persists, submit a ticket with your diagnostic log — the support team typically responds within one business day.